Frequently Asked Questions

Tekraam is an on-demand food delivery platform that connects customers with their favorite outlets (restaurants and markets). The food is delivered to you wherever you are as long as you are within our delivery range.

We are working hard to expand to all governorates, and you will be notified as soon as Tekaam service is available in any new area through our social media platforms. You can check the availability of BeeOrder services within your location by opening our app and following these steps:
Profile > my addresses > add new address > clicking next button > if you are in served radiance you can continue with adding address details and if you are not, we will let you know immediately.

It’s simple.

1. Enter your address.
2. Choose your favorite outlet to order from.
3. Review your order and its value from the final list (Checkout) and choose your preferred payment method.
4. In case you have active vouchers, you can add it to the order and benefit from it through out adding the discount from “add voucher” button
5. Once you have checked all the desired information click “send order” so we can process your order, and a few minutes later a message will be sent to you confirming the order with the expected arrival time.

You can change your registered phone number by logging out of the app and to sign in with the requested phone number with a new account, bottom line you can’t change the phone number for the same account.

Every voucher has its own criteria (expiry date, count of usage, amount, and which outlet you can apply it on) you can check them up in my vouchers list “%”, located in the Home screen top of the list to the right.

You can rate your order during 48 hours period after delivering. If you are not happy with the service, you can submit your complain while rating the order, and we will look into in the nearest time.